Corporate social responsibility

Respect for international and national standards in the field of human rights is the guiding principle of our business. Our business is socially responsible and implies a high level of awareness of Labor standards and human rights. We also demand the same level of social responsibility from our partners, which strengthens the quality of our partnership.

All changes and additions to the regulations of the Republic of Croatia and the European Union are monitored in a timely manner. Valid Policies, Declarations, Optional Protocols and conventions on human rights, citizens, children and persons with disabilities are often monitored and applied. We encourage our employees, partners and clients to achieve their personal and business ambitions by providing a pleasant and motivating work environment.

Our labour standards and human rights policy ensures a high degree of tolerance, and does not allow any form of discrimination in the workplace based on gender, race, religion, language, political orientation, ethnic origin, asset status or social status, etc.

The employee, in the performance of work and work tasks in the Company, applies professional knowledge in such a way to help guests, clients and citizens realize their rights. The employee in the same time is acting in accordance with the principle of legality, the economic interest of the Company and the principle of protecting the public interest. Employee relations are based on mutual respect, trust, cooperation, politeness and patience.

A pleasant working atmosphere and the quality of working relationships are the backbone of working conditions; therefore, we are oriented towards business activities that do not allow any form of harassment in the workplace. Permanent training and education, as well as the provision of adequate resources and working conditions ensure a safe and healthy working environment. All requirements and measures prescribed by occupational safety are respected, and the risk evaluation for workplaces within the Company is regularly updated.

In the sphere of environmental protection, we are committed to sustainable development, and in the selection of business partners as well as the means used, we take into account environmental sustainability. The rational use of energy and resources during business activities is implemented in the training of our employees. Satisfied clients and the protection of our environment are very important to us, quality management certificates prove the success of our work. When making business decisions, the impact of those decisions on the economy, environment and society is considered in a systematic and documented manner.



Article 1.

The ethical code of the Company’s employees (hereinafter: The Code) regulates the rules of good behaviour of employees, based on the Constitution, laws and other regulations of the Republic of Croatia. The Code expresses the conscience of the profession.

Article 2.

The Code contains rules of good behaviour towards guests, suppliers, customers and citizens, also regulates the mutual relations of the Company’s employees.

Article 3.

Service users, business partners and citizens are introduced with The Code so that they can know which type of conduct they can expect from employees of the Company (hereinafter: employee).

Article 4.

In the performance of work tasks in the Company, employees needs to comply with the regulations Code of Ethics.

Article 5.

During work, the employee applies the principles determined by the Labor Law (Official Gazette, no. 93/14, 127/17, 98/19, 151/22). During work the employee needs to apply other following principles: Protection of the person, Protection of the right to work and in connection with work, as well as principles of employee behaviour prescribed by other sources of Labor law (Constitution of the Republic of Croatia, Rulebook on work and other organized rules of the Company).

Article 6.

While on the job or in a public place the employee needs to be careful not to diminish the personal reputation and trust of service users, business partners and citizens in the Company.

Article 7.

In carrying out private work, the employee does not use the authority gained in the workplace. In relation to guests, suppliers, customers, and citizens, the employee acts professional, impartial and polite. The employee applies professionally knowledge in such a way that helps guests and citizens exercise their rights, while acting in accordance with the principle of legality, economic interest of the Company and by the principle of public interest protection.

Article 8.

In official dealings with guests who understand the Croatian language, the employee uses Croatian language and understandable vocabulary, and in dealing with other foreign guests in their languages, or the languages they use in communication (in the case that employee knows that language).

Article 9.

The employee treats all guests, suppliers, customers, etc. equally to citizens, without discrimination or privilege based on age, nationality, ethnicity or social affiliation, language and racial origin, political or religious beliefs or preferences, disability, education, social position, gender, marital or family status, sexual orientation or any other basis. The employee acts with special care towards persons with disabilities and towards other people with special needs.

Article 10.

Employee relations are based on mutual respect, trust, cooperation, politeness and patience.

Article 11.

The employee does not interfere in other employees’ performance during their duties, work homework. Employees exchange opinions and information on professional issues.

Article 12.

The superior employee encourages the employees to perform their work efficiently and effectively based on mutual appreciation, respect and cooperation, and appropriate attitude towards guests, suppliers, customers and citizens.

Article 13.

In all forms of public appearances and actions in which he represents the Company, the employee presents the views of the Company, in accordance with the regulations, the powers obtained, professional knowledge and provisions of the Code of Ethics. In public performances in which the employee does not represent the Company, and which are thematic related to the Company, the employee points out that he is expressing personal views. When expressing the views of the Company and personal views, the employee takes care of his personal reputation and reputation of the Company.

Article 14.

Guests, suppliers, customers, citizens and employees can contact the Ethics Commissioner within the Company, as a person in charge of receiving complaints from employees, citizens and others persons  (customers, suppliers, etc.). Ethics Commissioner will reply all the questions in connection with unethical and possibly corrupt behaviour of employees, which he believe is against the provisions of the Code of Ethics. The Company’s ethics commissioner, who informs the Director about the complaints, considers complaints. If necessary, ethics commissioner initiates a procedure for the violation of work duties in accordance with the Labor Law, other laws and regulations, due to violations of policy, procedure or rules of ethical conduct.

The Ethics Commissioner shall respond to the complaint within 30 days starting from the day of receiving the complaint.

Article 15.

Director of the Company or the person/persons he/she authorizes must inform new employees (who are accepted to work in the Company) with the provisions of the Code of Ethics.

Article 16.

The code of ethics is displayed in a visible place, i.e. on notice boards, in facilities Company (Management), is distributed to Managers in other facilities where they are employees engaged, and it is also published on the Company’s website.

This Code of Ethics is available to the public and effective as of date of its signing.